Returns & Exchanges

At Crate Club, LLC, we stand behind the quality of our gear and offer a 30-day return policy for items in their original, unused condition. If you are not completely satisfied with your purchase, we are here to help you facilitate a quick and easy exchange or refund.

Return Process

• 1.
  Initiate Your Request

  Log in to your account dashboard or visit our online returns portal to submit a request using your order number and email address.

• 2.
  Print Return Label

  Once your request is approved, download and print the prepaid shipping label provided via email and securely package your items.

• 3.
  Ship the Item

  Drop off your package at any authorized carrier location, ensuring that all original tags and packaging are included to avoid processing delays.

• 4.
  Receive Refund or Credit

  After our warehouse team inspects the returned gear, we will issue a refund to your original payment method or apply store credit within 5-7 business days.